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Ukundiza ngasese kubonakala njengengxenye evaliwe. Ngempela, le ndawo idinga ukugcinwa kwemfihlo, ubuchwepheshe futhi, futhi, ayiwathetheleli amaphutha. U-Olga akatieva, umsunguli weGlobal Group Business aviation & Concierge, ukhuluma ngemakethe yezindiza yangasese, amaqiniso ayo kanye namathemba ayo.
Ukusungulwa kwenkampani
Kuze kube ngu-2013, bengisebenza njengomthengisi wezindiza. Eminye yemisebenzi yami kwakuwukufuna indiza uma iceliwe, ukulungiswa kwayo nokulawulwa kwezindiza. Njengoba bengingaphakathi kohlelo futhi ngibona izicelo zamakhasimende, benginokuqonda ukuthi iziphi izinsizakalo ezingangezwa ukufezekisa ukwethembeka kwamakhasimende okukhulu nakakhulu.
Abaphathi benkampani abazange basabele esenzweni sami ngomdlandla futhi ababonanga kunesidingo sokucabanga ngamathuba okwenza ngcono insizakalo lapho ibhizinisi selivele lisebenza. Ngenxa yalokho, ngabona ukuthi ngifuna ukwenza izinqumo ezinje ngokwami, futhi angingeni ezingxoxweni ezinzima ukuze ngibe ngcono kakhulu.
Ngakho-ke, ngo-2013 ngakha ibhanoyi lezindiza kanye ne-concierge yebhizinisi le-Global Group. Ngokuya ngombono wami, inkampani akufanele ibe ngumthengisi wezindiza nje kuphela, kepha insizakalo yenkulisa ekwazi ukuvala zombili izicelo zamakhasimende eziyisisekelo nezengeziwe. Njengoba kwenzeka kamuva, sakha i-niche entsha futhi efunwa kakhulu.
Ukutshalwa kwemali kokuqala ekusunguleni inkampani bekucishe kube yi-RUB 300,000. Ngizisebenzisele ukubhalisa i-LLC, ukuqasha ihhovisi, izindleko zokuqala zabasebenzi nokuvula iwebhusayithi.
Ukuvulwa kwenkampani kwenziwa lula ukuthi bekungadingeki ukuthi sibheke izethameli eziqondiwe – besisebenza namakhasimende ami ajwayelekile. Izwi lomlomo lisize ukuthola okusha – sinconywe ngenothi “bangakwazi ukuxazulula noma yisiphi isicelo esihlobene nendiza.”
Sithole igagasi lesibili lamakhasimende amasha ekuthengiseni okubandayo, okusebenza kahle nezithameli ezihlosiwe. Le yindlela esakha ngayo iqula lamakhasimende athembekile.
Kwakunzima kakhulu ukuhlanganisa iqembu elihle ekuqaleni.
Ukukhuluma iqiniso, abasebenzi bangezinye zezindaba ezinzima kunazo zonke ezake zenzeka. Cishe yonke into kufanele ifundiswe ngokuzimela.
Ubunono bomsebenzi wethu buncike ekutheni okuningi kuya ngezimpawu zomuntu. Ngakho-ke, ukufunwa kwabasebenzi kuyinqubo ehlukile eyinkimbinkimbi, nakhu kuphela ukukhetha okwenziwa ngesandla, engingakwazi ukukubeka kothile.
Lapho ngiqasha isisebenzi, ngihlola amanethiwekhi waso omphakathi, ngoba nawo angathinta idumela lami, ngibuza imibuzo yomuntu uqobo ukuze ngiqonde ukuthi umuntu unaka kanjani imininingwane, uguquguquka ekwenzeni izinqumo.
Umbandela oyinhloko ukuphelela kwamakhono omuntu wobungcweti nezimfanelo zakhe zomuntu siqu, ngoba ebhizinisini lethu kunokuxhumana okuningi komuntu siqu neklayenti, futhi izindleko zephutha liphezulu kakhulu.
Lapho ngifaka isicelo somsebenzi, ngiyazwelana nabachwepheshe abasebasha, kepha kukhona ukuthambekela okungathandeki, okuvele kwaqina muva nje – abaningi babo ababoni futhi abafuni ukubona ikusasa labo futhi bathole imali. Inkululeko nobuciko kubaluleke kakhulu kubo, futhi kule mibono emibili abayitshaleli nje!
Kubasebenzi, ngiyakwazisa ukusebenza kanzima, ukuzinikela, ukuzithanda mina nempilo yami, isifiso sokuthola ulwazi olusha nokuthuthukisa amakhono.
Izimfanelo zomuntu muhle zinhle, kepha zingcono uma zisebenza ngokubambisana nezingcweti. Ngikholwa wukuthi ukuba umuntu olungile akwanele ukuba yisisebenzi esihle. Ngakho-ke, kwesinye isikhathi bekufanele ngivalelise abantu engibathandayo njengabantu, kepha bengingazi ukuthi ngizosebenza kanjani noma bengingafuni.
Futhi emsebenzini wethu kubaluleke kakhulu ukuthi isisebenzi singaphuma kalula esimweni sokungqubuzana futhi ngesikhathi esifanele ngokuzimela sithathe isinqumo esidingekayo.
Senza ukusesha okuyinhloko kokuqashwa kumasayithi akhethekile, ama-ejensi okuqasha, kanye naphakathi kwabangani nakwisincomo sozakwethu. Manje iqembu lethu ngu:
- abaphathi abasebenza ngamajetshi,
- abasebenzi beqembu lokuhamba,
- ochwepheshe bezinsizakalo ze-concierge,
- abaphathi bezindiza,
- Ochwepheshe abasebenza ngokuphathwa kwabagibeli,
- abasebenzi abaqinisekisa umsebenzi wehhovisi,
- ukubalwa kwezimali,
- Ochwepheshe be-IT.
Lisebenza kanjani ibhizinisi
Le makethe yakhiwe kanjena: kunechibi labathengisi bezindiza. Namuhla cishe zingama-200 azo eRussia, futhi kukhona amakhulu amakhulu angama-20. Empeleni, zonke lezi zinkampani zibambe iqhaza ekuphathweni kwezinkantolo ezizimele.
Cishe zonke izindiza ziphethwe ngabantu noma izinhlangano, noma ziphethwe yizindiza. Iningi lamajetshi ebhizinisi lizinze eMoscow, isikhumulo sezindiza esidingeka kakhulu yiVnukovo-3, abamatasa kakhulu yiSheremetyevo neDomodedovo.
Ngenkathi ngiqala ibhizinisi lami, zazimbalwa izinkampani ezimakethe. Manje isimo sesishintshile, futhi nenani labadlali seliphindwe kabili. Kepha abaningi bahamba ngokushesha, abakwazi ukumelana nomncintiswano.
Abanye abantu bacabanga ukuthi leli ibhizinisi elilula, kepha kuyinkohliso. Eqinisweni, le ndawo idinga isakhiwo esicace bha, ukubandakanyeka okungu-24/7, kanye nama-nuances amaningi ahlukile. Kubaluleke kakhulu ukugcina umunwe wakho ushaya ngamandla, ulondoloze ubudlelwane nokuqapha isimo sangaphandle. Njengoba imakethe ivaliwe ngokwengxenye, kunzima kubaqalayo ukwenza lokhu.
Kumele kuqashelwe ukuthi muva nje le ngxenye yehle kakhulu – sizwa ukwehla kanye nokwehla kwezabelomali. Ngo-Eva Wonyaka Omusha, isibonelo, izindiza ezimbalwa ezingama-40% zisukile. Kungani kungaziwa.
Lokhu akusithintanga nganoma iyiphi indlela; bekuwukuthi nje amaklayenti ethu aqale ukunaka izindleko futhi aba nengqondo ethe xaxa. Ngemuva kwamaholide, amandla okusebenza akhuphuka futhi, futhi konke kwaphinde kwabuyela ezinkomba zethu ebesizilindele. Manje sihlela ngentshiseko ihlobo.
Izindleko zendiza ziqukethe izindleko ezingaguquki nezishintshashintshayo. Okuguqukayo yizintela zesikhumulo sezindiza, uphethiloli, izimvume, izinqolobane, zingama-70-75% wentengo yehora. Isigaba esihlala njalo sifaka izindleko zabasebenzi, umshuwalense, nokuningi.
Izindawo ezidume kakhulu namuhla yiNice, Pisa, Geneva, Milan, Ibiza, London neSochi, futhi uma sikhuluma ngezindiza ezinde, khona-ke iMaldives, iSeychelles neMelika. Ngifisa futhi ukuqaphela ukuthi eminyakeni yamuva nje, iziqhingi zaseGrisi, ngokwesibonelo, iMykonos, i-Afrika nezinye izindawo eziyinqaba, seziqale ukuthandwa kakhulu.
Kwezindiza zebhizinisi, kunomqondo we-Empty Leg, noma “ihlombe elingenalutho”. Kusho indiza engenabo abagibeli abavela esikhumulweni sezindiza ekhaya ngemuva kwendiza eqediwe, noma, ngokuhlukile, indlela eya kumgibeli kwesinye isikhumulo sezindiza. Ukunciphisa izindleko zezindiza ezinjalo ezingenalutho, opharetha bazibeka emakethe ngesaphulelo sama-20 kuye kuma-70% – iqiniso lokuthi abagibeli abaningi bezindiza zebhizinisi bayathanda ukusizakala.
Izinkampani eziningi nemindeni indiza ngale ndlela ngoba ilula kakhulu. Ungaqiniseka ukuthi bazokulinda, uma kwenzeka okuthile, ukulethwa kokudla kusuka endaweni yokudlela oyithandayo kuzohlelwa. Futhi-ke, kukhona okuhle okukhulu ngeqiniso lokuthi akukho bantu ongabazi endizeni futhi ungasichitha kahle lesi sikhathi nabathandekayo noma uxazulule noma yiziphi izindaba zomsebenzi.
Sebenza namakhasimende
Namuhla amaklayenti ethu angabantu kanye nezinkampani. Ngokwemaphesenti, bahlukaniswe cishe ngokulinganayo.
Uma sibheka imakethe iyonke, khona-ke icacile futhi inika izinganekwane eziningi ezizungezile. Okuvame kakhulu ukuthi kubiza kakhulu ukundiza ngejet yangasese. Kepha izindleko zokuqasha i-jet yangasese zifaniswa namathikithi wesigaba sebhizinisi emindenini emibili noma enkampanini encane.
Isibonelo, kunenzuzo enkulu ukuthi izinkampani zi-oda i-jet yangasese ngaphansi kokuphathwa kwazo – imvamisa kuvela ukuthi ishibhile, ngaphezu kwalokho, kuyithuba elihle kakhulu lezingxoxo.
Sisebenza u-24/7 futhi singahlela ukusuka amahora amabili ngemuva kokuba indiza isiqinisekisiwe. Kuleli bhizinisi, ubunzima obukhulu buxhomeke ekutheni izinto eziningi azincikile kuwe. Ngakho-ke, kubalulekile ukusebenza ngokuningiliziwe zonke izigaba, ubuhlakani kanye nensizakalo. Umsebenzi wami ukulandelela zonke izinyathelo zeqembu lonke. Mina ngokwami ngicela ukuthi ungikhombe endleleni njengoba ubungathatha iklayenti.
Lapho sifuna indiza ethile, sicela imininingwane ngemikhumbi etholakalayo bese siyayihlaziya. Sikhetha ibhodi ngentengo nonyaka wokwenza okulungele thina.
Leli iphuzu eliyisisekelo, njengoba sinamakhasimende ahamba ngezinhlobo ezithile zezindiza futhi uma engatholakali, lapho-ke sizama ukuthola inketho efanayo noma sikholisele iklayenti ukuthi lishintshele kolunye uhlobo lwendiza, kepha lokhu akuvamile neze. Kukhona nezimo lapho sidinga ukukhetha abasebenzi ngokucela kwamakhasimende ethu.
Sihlale sikulungele ukufeza konke, ngisho nezifiso ezingavamile kakhulu zekhasimende. Kwesinye isikhathi, uma sicela, senza ngokwezifiso ibhodi elivela eYurophu. Ngemuva kwalokho senza ukuvunyelwa yibhodi, ukuthola izimvume, ukunquma isikhathi sokufika kwendiza, ukuyifaka uphethiloli, ukuyilayisha ngokudla, uku-oda insizakalo yokuhlanza.
Sisebenza ngokuyimfihlo eqinile, futhi akunakwenzeka ukuthola kithina ukuthi indiza ethile isuke kuphi noma ukuthi indiza ibikuphi phakathi nenyanga. Asiludaluli lolu lwazi ngisho nasezihlotsheni eziseduze.
Ukucaca komsebenzi wami kungukuthi kunzima ukungimangaza ngesicelo esithile esingajwayelekile. Futhi ngosizo lokuvinjelwa kwensimbi, ngikwazi ukusingatha cishe noma isiphi isimo. Vele, kukhona nezici ezingezinhle. Cishe zonke zihlobene nesici somuntu, futhi kaningi azinakubikezelwa.
Isibonelo, izolo umshayeli wenze umsebenzi oncomekayo, kepha namhlanje umkakhe umshiye, futhi akakwazi ukusebenza ezingeni elifanele.
Kepha amakhasimende amaningi awanikezi ilungelo lokwenza iphutha. Ezimweni ezinjalo, senza konke ngisho nokuncane kakhulu ukulungisa isimo futhi sikhombise ukuthi iklayenti ngalinye libaluleke kangakanani kithina.
Ngokwami, ngaphandle, angiphathi ngokunganaki nganoma iyiphi indlela futhi ngifundisa lokhu kumyalo. Bayindawo yokuphepha okumele ibe nenhloso futhi izole ngaso sonke isikhathi, noma ngabe kwenzekani ngaphandle.
Kukhona, kunjalo, izicelo ezingajwayelekile nezimo zokufuna ukwazi. Isibonelo, amahlandla ambalwa amantombazane ahanjiswa izimbali ebhodini elizimele. Kepha isicelo esingalibaleki kakhulu bekuwukuhlela ibhodi eziqhingini ezikude nokuthola opharetha wendawo ongathathela iklayenti lethu ithuna lapho.
Ukukhuthaza
Asihlanganyeli ekukhangiseni kanjalo. Izwi lomlomo liyasisiza – imvamisa siyelulekwa kubangani nakwabasebenza nathi. Ngokumangazayo, ukuxhumana nomphakathi kusebenza namakhasimende azimele – imiyalo eminingi ivame ukuvela lapho.
Njengamanje, inani eliphakeme lomsebenzi wezindiza liwela ku-Eva Wonyaka Omusha nakuwo wonke amaholide asemthethweni. Ngokuvamile, angizizwa ukuwa kwemakethe. Izicelo zezikhombisi-ndlela sezishintshile, manje ezokuvela kwamanye amazwe ziya ngokuya zanda kakhulu. Mayelana nalokhu, eminyakeni emibili noma emithathu ezayo, ngihlela ukuvula amahhovisi eYurophu noma eMelika.
Umthombo: Rusbase
